Data analytics and data science for 9-1-1

Practical insight for public safety leaders who need more from their data.

Dunsworth, Mann, & Associates helps emergency communications centers uncover patterns, improve reporting, and communicate complex findings with clarity.

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  • Operational clarity

    Find the signals hidden inside CAD, call-handling, GIS, QA, and workflow data.

  • Decision-ready analysis

    Translate technical findings into recommendations leaders can use immediately.

  • 9-1-1 focus

    Keep the work grounded in the realities of emergency communications and public safety operations.

What we do

Focused consulting for the questions that shape 9-1-1 operations.

As a smaller company, we're able to be more flexible in our approach to your center's needs. We can also customize our solutions more easily to suit your needs.

Operational analytics and KPI design

Build reporting that reflects how a center actually works, not just what a system can export.

  • Performance measure design for call answer, transfer, dispatch, and workflow review
  • Dashboard planning for leadership teams and public-facing reporting
  • Report development that is targeted to the operations level needing the report

Data quality, governance, and cleanup

Improve trust in the data before it reaches a dashboard, board packet, or strategic plan.

  • Source review across CAD, telephony, QA, and supporting data systems
  • Improve data literacy and documentation to support data quality
  • Practical management and governance recommendations that can be sustained

Forecasting and data science support

Use structured analysis and modeling to prepare for demand, staffing pressure, and operational change.

  • Trend analysis for call volume, workload, and service demand
  • Scenario planning for staffing, growth, and process changes
  • Modeling support that stays explainable for non-technical stakeholders

Decision support and executive communication

Package technical work so leaders, boards, and partners can act on it quickly.

  • Executive briefings and board-ready summaries
  • Presentation support for strategic initiatives and operational reviews
  • Clear framing of tradeoffs, assumptions, and next steps

How we work

A practical workflow from the first question to the final presentation.

1. Clarify the decision

Start with the operational question, the audience, and what action the work should support.

2. Assess the data

Review the available sources, quality issues, and reporting limits before deeper analysis begins.

3. Build the analysis

Develop the reporting, modeling, or presentation material needed for the immediate engagement.

4. Deliver usable guidance

Translate the findings into practical decisions, presentations, and a repeatable path forward.

Presentations

Speaking and briefing topics designed for both current questions and enduring operational needs.

Presentation offerings are already organized in a reusable data structure so this site can grow into a future blog or insights section without changing the overall architecture.

View presentation topics

Recent Presentations

The following is a list of presentations that we have given in the past. We update this page regularly to share new topics and formats as they are delivered.

  • Executives, managers, and data analysts

    Delivered May 2026

    Decoding the Noise: Turning CAD Data into Trusted Operational Insights

    In conjunction with 1Spatial, this webinar discussed the expansion of their 1Integrate product to include CAD data, ensuring cleaned and validated data for accurate reporting and analysis.

  • CAD Analysts, Database Administrators, Data Scientists, and CAD Administrators

    Delivered April 2026

    It's About Time

    Delivered at CentralSquare's annual Engage conference for product users, this presentation discussed the use and challenges of the timestamps recorded in the Enterprise CAD product, and how to use them effectively for operational insights.