Recent Presentations
The following is a list of presentations that we have given in the past. We update this page regularly to share new topics and formats as they are delivered.
Executives, managers, and data analysts
May 2026
Decoding the Noise: Turning CAD Data into Trusted Operational Insights
In conjunction with 1Spatial, this webinar discussed the expansion of their 1Integrate product to include CAD data, ensuring cleaned and validated data for accurate reporting and analysis.
CAD Analysts, Database Administrators, Data Scientists, and CAD Administrators
April 2026
It's About Time
Delivered at CentralSquare's annual Engage conference for product users, this presentation discussed the use and challenges of the timestamps recorded in the Enterprise CAD product, and how to use them effectively for operational insights.
Operations managers and quality leaders
January 2026
From Math to Meaning
Delivered at NENA's Standards and Best Practices conference, this presentation discussed how to use data analysis to support quality assurance programs with a focus on using both to support telecommunicators.
9-1-1 leaders and data analysts
October 2025
Data Collection Needs for Call Processing and Staffing Guidelines
Delivered at the NENA's Joint Committee Meeting, this presentation discussed the current efforts of two working groups to collect PSAP census data to address research needs for both working groups.
Operations managers, data analysts, and Floor supervisors
July 2025
Do You Speak Statistics
Delivered at NENA's Annual Conference, this presentation outlined uses for data analyses in PSAP operations, and how to use them effectively for operational insights.
9-1-1 leaders and data analysts
April 2025
Applying Analytics to 9-1-1
Delivered at the Virginia Conference on Innovation in Public Safety, this presentation outlined the use of data analytics to support operational and strategic decision-making in 9-1-1 centers.
Operations managers, data analysts, and Floor supervisors
July 2024
Data: Not Just Another Star Trek Character
Delivered at the NENA Annual Conference in Orlando, FL. This presentation discussed the importance of data literacy and how to leverage data for operational improvements in 9-1-1 centers.
9-1-1 data professionals
April 2023
9-1-1 Data Analytics
Delivered at the Virginia APCO/NENA Joint Conference, this presentation discussed the use of analytics in 9-1-1 centers to improve operational performance and measure community impact.
9-1-1 Futurists
November 2022
PSAP Scheduling
Delivered at the Northcentral Texas 9-1-1 Early Adopters Summit, this presentation discussed the first stages of building a new staffing algorithm to replace Erlang C and Erlang A. This preliminary talk focused on finding better methods to forecast 9-1 inbound call volumes to better inform staffing decisions and improve service levels.